Privacy Policy

This Privacy Policy describes how glitchd ("we," "us," or "our") collects, uses, and protects your information when you visit our website or make a purchase. It applies to users in the United States, including California residents, and is intended to comply with applicable privacy laws such as the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA").

Information we collect

We collect information that you provide directly to us, information collected automatically, and information from third-party platforms.

• Information you provide: name, email address, shipping/billing address, payment details, phone number, and any messages you send us.
• Information collected automatically: IP address, browser type, device information, browsing behavior, and cookies or similar technologies.
• Information from Shopify: order details, payment status, and shipping information processed through our Shopify-powered storefront.

How we use your information

We use the information we collect to fulfill orders, communicate with you, improve our website, and comply with legal obligations. Specifically, we may use your information to:

• Process and ship your orders.
• Send order confirmations, shipping updates, and support responses.
• Provide email marketing, newsletters, and promotional updates (with an option to unsubscribe).
• Analyze site usage and improve our products and services.
• Prevent fraud and protect our legal rights.

Cookies and analytics

We use cookies and similar tracking technologies to enhance your browsing experience, understand traffic patterns, and measure the effectiveness of our marketing. We may also use third-party analytics and email marketing tools that collect information about your use of our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of the site.

Sharing your information

We do not sell your personal information. We may share your information with service providers and partners necessary to operate our business, such as:

• Shopify — to power our online store and process orders.
• Payment processors — to securely process transactions.
• Shipping carriers — to deliver your orders.
• Analytics and email marketing providers — to analyze site performance and send communications.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

Your California privacy rights

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the sale or sharing of personal information (we do not sell personal information).
• Non-discrimination for exercising your privacy rights.

To exercise your rights, contact us using the information below. We will verify your request before processing it.

Data retention and security

We retain your information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, legal compliance, and business records. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission over the internet is completely secure.

Children's privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.